Q&As

PRICING
How much does a cookie cost?  SugaDust is an entirely custom cookie company - our prices reflect the unique nature of our creations and packaging needs.

COOKIES
Cookie prices start at $3.50 for a plain embossed fondant on shortbread base cookie, finished in a wrapped clear cello bag with ribbon colour of your choice.   Price is then driven by size and design and boxed packaging requirements.  Interstate cookie orders have a flat postage fee of $35.

COOKIE SAMPLE BOXES
COOKIE FLAVOUR SAMPLE BOXES ARE AVAILABLE @ $8.00 including delivery.
To order yours, please send through an enquiry via our contact page.

DELIVERY
Pick up is from Thornbury.  For pick-up your orders please takes care in storing them in appropriate conditions so no mishaps occur during transit, it is your responsibility once they leave our premises. All our deserts require appropriate packaging at a suitable temperature to help maintain their quality and condition during transportation. Our cakes are freshly made to order and not pre-made.  SugaDust shall not be liable in any way for any damage caused, items may be damaged during transit if incorrect handling occurs. In the event you pick up your own order and such issues arise no refund shall be considered.  SugaDust is a fully licensed and registered home based business and fully complies with high food standards hence the guaranteed quality of our service and excellence of our products.  

TERMS & CONDITIONS
Confirmation of Orders Upon initial contact and discussions made for your order, you will be emailed a quote/ invoice.  Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice.

Please notify us immediately of any errors on your invoice.  Failing to notify us of any errors may result in additional charges where alterations are necessary after your order has been completed.

DEPOSIT:
 A 50% deposit is required to confirm a booking.  No order will be commenced until such time as a deposit has been paid.  Please note that all deposits are NON-REFUNDABLE.

Deposit be made by Direct Bank Deposit.  

Bank details:

Westpac Banking Corporation
Account Name:  M Skondras
BSB:  733-146   Account Name:  62-8747

We will send you a confirmation of your order once your deposit has been receipted.

BALANCE OF PAYMENT:  
Balance of payment is due 2-3 days prior to pickup/delivery, unless full payment has been received goods will not be shipped/delivered.  If you are collecting your order, full payment is due upon collection.  

CANCELLATIONS:
If you cancel your order your 50% deposit will not be refunded.